FOR $200+ORDERS GET 20% OFF CODE: SV2022

FAQS

My windmill does not spin
1.Check whether the wind spinner is properly installed.
2.Whether the wind spinner blades are bent during transportation, the blades can be adjusted manually.
3.Exchange the position of the blades( Double sided wind spinners applicable ).
4.Add the lubricating oil to the bearing.
5.Move the wind spinner to a windy place.
6.Add porcelain magnets to balance the blades.

One side of my windmill is not turning
1. Check whether the windmill is installed correctly (please refer to the installation video for installation steps)
2. exchange the position of the blade, so that the side that does not turn facing the side that turns, to see if the wind direction wind speed reasons.
3. bearing to add lubricant.
4. Increase the magnet, because the weight of the two blades is not the same will lead to one side does not turn
The windmill catch spring comes off
You can repair it yourself with our repair videos (the steps are very simple).

How to assemble my windmill
Please click to jump to our installation video

What is the wind speed that the windmill can withstand
The minimum wind speed at which the windmill can rotate is 6.71 mph; the maximum wind speed that a large windmill can withstand is 38-45 mph.

About Order

Q1: How to order?

The order process is as follows:
1.Open the product page for the product(s) of your choice
2.Select the quantity, color, size and plug type of the product(s) that you would like to order and click “Add to Cart”
3.Click "Check Out" in the pop-up window.
4.In the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"
5.Click "Continue to payment method" on the next screen
6.The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.

Q2: What method of payments are accepted?

We accept PayPal and all major credit cards as secure payment methods.

Q3: When will I receive my order confirmation?

After your order is complete, an order confirmation email will be sent to your address.
If you did not receive an order confirmation email, you may have mistyped your email address.
Some email providers may mark our emails as spam or completely block them.
We suggest that you also check your spam folder if our emails are not shown in your inbox.

Please make sure to add our emails to your safe list.

Q4: How to apply a discount code?

When using a discount code or voucher, you should enter it in the discount code text box, which is located at the right side of the checkout page.
If you are placing the order on your mobile phone, the discount box can be found in the order summary.
You would have to activate the code by pressing the "apply" button next to the discount box after entering the discount code.
You will see whether the code is successfully applied after the button is pressed.

Q5: How can I check the order status?

Please Keep your order number and contact our customer service team by info@thecyanoasis.com.

Q6: Can I cancel/make changes to the order I just placed?

It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Care team info@thecyanoasis.com with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made.

About Shipping

Q1: Where do you provide shipping to?

We ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Q2: Can I change the delivery address?

We can change the delivery address as long as your order has not been shipped. To request a change, please contact us by info@thecyanoasis.com.

Q3: When will the goods be shipped?

All orders are shipped within 24 to 48 hours of you placing the order depending on your location and fastest available service.

Q4: How long does it take to receive my products?

It depends on where you are. Orders processed in local US will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. except for some force majeure fator. 

Q5: What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

Q6: How do I track my order?

You can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email address so that the tracking number can be sent to you.

Q7: What is the cause of the delay in delivery? 

Packages may be faced with delays beyond our control such as holidays, customs or postal delays. And some force majeure fator, such as natural disaster,Government ban etc.

 

Other Questions

Q1: How do you guarantee the quality of your products?

We have 31 years of experience in the design and development of horticultural products. In order to provide the best products and services, we have established a modern quality management system in strict accordance with the international standard ISO9001, and all windmills have the patent certificate of bearing invention.

Before delivery, all products must go through double protection packaging and seven times drop test to prevent damage during transportation.
Before delivery,all products must be double - protected packaging and seven anti - fall tests to prevent damage in transit.

Q2: What are the advantages of registering?

Becoming a registered CYAN OASIS INC user offers you a number of benefits to make shopping with us faster, easier, and more intuitive
Express Checkout
Save your billing, shipping and credit card information for faster checkout.

Order Tracking
Review the shipping status of your orders at any time, 24 hours a day.
With your permission, we'll send you news about our latest sales, new products, and features.
You can register now or register when you place an order. You do not need to be a registered user to shop our site.

Q3: Can I apply more than one coupon to my order?

We accept only one coupon code per order, offers cannot be combined.

Q4: Any question?

You can contact us at any time via our contact form or email us directly by info@thecyanoasis.com. We will be happy to assist you.