Q1: How to order?
The order process is as follows:
1.Open the product page for the product(s) of your choice
2.Select the quantity, color, size and plug type of the product(s) that you would like to order and click “Add to Cart”
3.Click "Check Out" in the pop-up window.
4.In the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"
5.Click "Continue to payment method" on the next screen
6.The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.
Q2: What method of payments are accepted?
We accept PayPal and all major credit cards as secure payment methods.
Q3: When will I receive my order confirmation?
An order confirmation email will be sent to the address used to place the order, only moments after your order has been completed.
If you did not receive an order confirmation email, you may have mistyped your email address.
Some email providers may mark our emails as spam or completely block them.
We suggest that you also check your spam folder if our emails are not shown in your inbox.
Please make sure to add our emails to your safe list.
Q4: How to apply a discount code?
When using a discount code or voucher, you should enter it in the discount code text box, which is located at the right side of the checkout page.
If you are placing the order on your mobile phone, the discount box can be found in the order summary.
You would have to activate the code by pressing the "apply" button next to the discount box after entering the discount code.
You will see whether the code is successfully applied after the button is pressed.
Q5: How can I check the order status?
Please Keep your order number and contact our customer service team by email@example.com.
Q6: Can I cancel/make changes to the order I just placed?
It is only possible to make a change to your order if the order has not been processed. You must immediately contact our Customer Care team firstname.lastname@example.org with your change/cancellation request details included, this will minimize the processing delay with your order due to the changes being made.
Q1: Where do you provide shipping to?
We ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Q2: Can I change the delivery address?
We can change the delivery address as long as your order has not been shipped. To request a change, please contact us by email@example.com.
Q3: When will the goods be shipped?
All orders are shipped within 24 to 48 hours of you placing the order depending on your location and fastest available service.
Q4: How long does it take to receive my products?
It depends on where you are. Orders processed in local US will take 3-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. except for some force majeure fator.
Q5: What shipping carriers do you use?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Q6: How do I track my order?
You can track it online by accessing the website of the relevant delivery company. Please ensure you leave correct email address so that the tracking number can be sent to you.
Q7: What is the cause of the delay in delivery?
Packages may be faced with delays beyond our control such as holidays, customs or postal delays. And some force majeure fator, such as natural disaster,Government ban etc.
About returns and exchange
Q1: Can I return my product?
Our goal is to make sure you're completely satisfied with every purchase. But if you do need to return an order, we’re happy to help. Please return it for exchange or refund within 30 days of receiving your package. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Q2: What are the terms of return?
All items must be returned in their original condition. Gift cards ,Special offers, free products or gifts cannot be returned.
Q3: What are the refund terms?
1. There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days of receiving your package.
2. Once your return is received and inspected, we will send you an email to notify you. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Q4: How to start a return or exchange?
1.Email your request to firstname.lastname@example.org with your reason for return or exchange.
2. Return or exchange instructions will be replied once receive your request.
3. Ship your item to the designated address and give us the documents related to the return or exchange following our return or exchange instructions.
4.Once the package is received your return will be completed.
5.If you need to exchange, base on your requirements, we will send you the new products once your return is received and inspected.
Q5: Who bears the freight for return or exchange?
Free return within 30 days.
Q1: How do you ensure the quality of your product?
We have 31 years of experience in the design and development of horticultural products. In order to supply the best products and services, we have built a modern quality management system which is in strict accordance with international standards ISO9001, all wind spinners have got bearing invention patent certificate.
Before delivery,all products must be double - protected packaging and seven anti - fall tests to prevent damage in transit.
Q2: What are the advantages of registering?
Becoming a registered CYAN OASIS INC user offers you a number of benefits to make shopping with us faster, easier, and more intuitive
Save your billing, shipping and credit card information for faster checkout.
Review the shipping status of your orders at any time, 24 hours a day.
With your permission, we'll send you news about our latest sales, new products, and features.
You can register now or register when you place an order. You do not need to be a registered user to shop our site.
Q3: Can I apply more than one coupon to my order?
We accept only one coupon code per order, offers cannot be combined.
Q4: Any question?
You can contact us at any time via our contact form or email us directly by email@example.com. We will be happy to assist you.