Shipping Policy

Shipping Costs

Wind Spinner: Free Shipping

Wind Spinner Accessories: $10, Free Shipping Over $65

Transportable Areas：All over the United States.

Shipping Times

Standard Shipping Time: 5 - 15 working days.

Pre-Order Shipping Time:12-30 working days.

We try to make the delivery process as simple as possible, and we can send your order either to your home or workplace. We process orders between Monday and Friday. Orders will be processed within 2 business days of ordering and shipped the next day after the processing day. Please note that we don't arrange shipment on weekends and holidays.

If there is a delay, such as the delay of the product to the warehouse on the same day, the logistics problem cannot be delivered in time, etc., we will contact you in time by email.

During the transportation, we will follow up the logistics in time, and tell you the transportation method and order number of the product in time when shipping. If there are problems with the product during transportation, such as such as Lost, we will inform you in time. And reissue it for you in time. Please rest assured that we will keep track of your logistics information until you receive it.

Please make sure to provide us with the correct shipping address when placing your order, no changes can be made after dispatch.

All orders are received with the consignee's signature to avoid theft, loss, or damage. If a package is lost or stolen, please contact your local Express office for a claim for stolen or misdelivered packages. 

The express companies we cooperate with and commonly used are: FedEx, ups, DHL ,USPS.

Change of Address

If you want to change the address before the product is sent, you can contact us in the email, we know the information of your order update, and we will deliver the goods to you according to the accurate address. If you don't want the product or want to change to another product before sending it, you can contact us and we will cancel the order for you.

If you want to update the order address after the item is sent, you can contact us in the mail, we will communicate with the logistics provider, and it may be unsuccessful to modify the address. Or we will give you a contact number, and you will communicate directly with the courier (it is recommended to carefully check the order information when purchasing, so as to avoid unnecessary troubles)

If you have never received the purchased product, please rest assured, we will reissue a new intact product for you. Regarding the loss of the package, we will contact the logistics company, and you will definitely receive the product you purchased.      

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. 

Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. 

Tracking Your Order:

Please allow 2–5 business days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

No customs duty for US domestic orders

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Unfortunately, we cannot accept returns on sale items or gift cards.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
1. Email your request to info@cyanoasis.com with your reason for return.
2. Once we receive your request, we will respond with return instructions within 48 hours.
3. Ship your item to the designated address and give us the documents related to the return following our return instructions.
4. Once the package is received your return will be completed.

Damages and Issues
If you're returning your item because it is damaged, defective, or an error was made on our part, you will not be charged for return shipping. Refunds will be processed within 7 business days of receiving the returned items, and will be credited to the original form of payment.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cyanoasis.com.


Kindly Notice
Return or exchange freight is based on the actual charge of the Courier company.
In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.